Cancellation & refund policy

1. Why the fee is non-refundable

Membership is a digital service that is delivered in full the moment your account is upgraded. From that point you have immediate access to the session library, the briefs and opportunities posted inside the community, the member directory, and direct messaging. That access cannot be returned or un-consumed, which is why the fee is not refundable after it is granted.

2. Cancelling before access is granted

If you have paid but your account has not yet been upgraded, you can cancel and receive a full refund. Write to «support@thechairmans.in» from your registered email address before the upgrade is applied and we will stop the activation and return the money in full.

3. Cancelling after access is granted

You may stop using The Chairman and close your account at any time, from your account settings or by writing to us. Closing your account ends your access. It does not trigger a refund of the fee for the remaining part of your term, whichever term you bought.

4. When we do refund

Despite the general rule above, we will issue a refund in these situations:

• Duplicate payment. If you were charged twice for the same membership term, the extra amount is refunded in full.
• Failed or unapplied payment. If money left your account but membership was never activated and we cannot activate it, the full amount is refunded.
• Wrong amount. If you were charged more than the published price, the difference is refunded.
• We withdraw the service. If we shut down the membership or stop delivering it for reasons that are our fault, we refund the unused part of your term on a pro-rata basis.
• Unauthorised payment. If a payment was made from your account without your authorisation and this is established, it is refunded in full.

5. What is never refunded

• A change of mind, a change in your business circumstances, or lack of time to use the membership.
• Not attending sessions, not reading the briefs, or not using the platform during your term.
• Dissatisfaction with business results. As set out in our terms of service, we do not promise any revenue, client count, or business outcome.
• Accounts closed or suspended by us for a breach of the terms of service.

6. How to raise a refund request

Email «support@thechairmans.in» from your registered email address with:

1. The name and email address on your account.
2. The date and amount of the payment.
3. The payment reference or transaction ID from your bank, UPI app, or payment receipt.
4. The reason for the request.

We acknowledge every request within 2 working days and tell you the decision within 7 working days.

7. How approved refunds are paid

Approved refunds are sent back to the original payment method used for the purchase. We initiate the refund within 7 working days of approving it. Once initiated, the money typically reaches your account within 5 to 10 working days, depending on your bank or card issuer. We do not refund to a different account, card, or UPI ID from the one used to pay.

Refunds are made in Indian Rupees for the amount actually received by us. Any bank charge, foreign exchange difference, or gateway fee your own bank applies is outside our control.

8. Disputes and chargebacks

If something has gone wrong, please contact us first. We would much rather fix it directly than have it go through a chargeback, which takes far longer for you. If you do raise a chargeback, we will supply the payment record, the account activity log, and this policy to the bank or gateway handling it.

9. Contact

«support@thechairmans.in»
+91 95796 62005

Full contact details are on the contact page, and the price and term are set out on the membership and pricing page.